Frequently Asked Questions

Everything you need to know before booking.

  • We offer a range of solutions designed to meet your needs— check out all our services here

  • Yes! We bring everything — all cleaning products, equipment, and supplies are included. You don't need to provide a thing. If you have a preferred product you'd like us to use, just let us know and we're happy to accommodate.

  • Nope! Most of our clients are at work or out running errands while we clean. As long as we have a way to get in — a key, a code, or a lockbox — we'll take care of everything and be out before you know it.

  • Absolutely. We love animals and are experienced cleaning in homes with pets. Just let us know you have furry family members when you book so we can plan accordingly.

  • Yes. Polished Promise is fully licensed and insured. You can trust that your home and belongings are in good hands every single visit.

  • You can book directly through our website, give us a call, or send us a message. We'll get back to you quickly to confirm your date, time, and service details.

  • Pricing is based on the size of your home, the type of service, and the frequency of cleaning. We offer transparent starting prices on our Services page — and we'll always give you a clear quote before we begin.

  • A recurring clean covers all the essentials — floors, bathrooms, kitchen, dusting, and tidying — on a regular schedule. A deep clean goes further, tackling baseboards, inside appliances, cabinet fronts, window sills, and areas that don't get attention in a standard visit. If it's your first time booking with us, we often recommend starting with a deep clean.

  • We do our best! Availability varies, but reach out and we'll let you know what we can make happen.

  • We stand behind our work 100%. If something isn't right, let us know within 24 hours and we'll come back and make it right — no charge, no hassle.

  • We serve Atlanta and the surrounding metro area including Gwinnett, Dekalb and Fulton Counties. If you’re outside of these areas, please reach out and we’ll let you know if we service your area!

Have another question? Reach out for more info.

Complete the form with your information and we’ll call you within 24 hours.